Course Details
Monday to Friday, 9:00-14:00
Online
800
Compulsory Secondary Education (ESO) or pass an entry assessment test.
Official Certificate
What you will learn
- Use office applications to manage information and documentation.
- Enter data and text into computer terminals under conditions of safety, quality, and efficiency.
- Receive and process internal and external communications.
- Carry out administrative procedures related to the commercial process.
- Communicate in a foreign language at an independent user level in administrative management activities related to customer relations.
- Manage filing systems in both physical and digital formats.
Course Objectives
This course aims to train professionals capable of managing administrative and commercial tasks with technical criteria and professional rigor. You will learn to communicate effectively, organize and process information using digital tools, manage commercial processes and filing systems, and express yourself fluently in a foreign language in administrative and customer service contexts.
Content Plan
Module 1. Reception and communication techniques
You will learn to manage an organization’s internal and external communication, both face-to-face and remotely, applying professional customer service techniques, oral and written communication skills, protocol, and document registration. You will also develop skills for receiving visitors and transmitting information with quality, security, and confidentiality criteria.
Module 2. Commercial administrative operations
You will learn to manage the entire commercial process, from customer service and order processing to the management of documents, invoices, and stock. You will use IT applications to optimize sales, warehouse, and after-sales tasks in accordance with current regulations.
Module 3. Data entry
You will learn to enter and review data on computer terminals with speed, accuracy, and quality standards. This module includes typing techniques using alphanumeric and numeric keyboards, ergonomics and safety standards, and procedures to ensure the accuracy and confidentiality of information.
Module 4. Records and file management
You will learn to organize, protect, and maintain files in both physical and digital formats, applying efficient classification, security, and confidentiality techniques. You will also become familiar with operating systems and databases to optimize information management and access within the organization.
Module 5. Professional foreign language for administrative management in customer relations
You will learn to communicate fluently in a foreign language in common administrative management and customer service situations. You will work on the comprehension and drafting of commercial documents, as well as oral and written communication in professional contexts, correctly adapted to protocol and cultural conventions.
Module 6. Office automation (IT tools)
You will learn to use the main IT applications efficiently to manage information and documentation within a company. You will master the operating system, Internet browsing, and email, as well as word processing and spreadsheet tools to create professional documents and analyze data. This module prepares you to work with agility, security, and digital competence in administrative environments.
Module 7. Work placement
120 hours of on-the-job training
Career Opportunities
- Office receptionist or switchboard operator
- Data entry operator or administrative assistant
- Reception services or warehouse administrative clerk
- Purchasing, sales, or commercial management assistant
- Control and information assistant
- Information desk attendant
Testimonials from our students
I had the opportunity to learn at this institute, and I can confidently say I appreciated everything: the respectful treatment from the teachers, the excellent organization by the management, and the very high standard of education.
Excellent teachers, tutors who understand you work and want to study… They adapt and listen. 100% recommended!!! Laura is great and excellent at her job!!!
An organization full of people who truly want to help and support you. They’ve supported me from the business plan phase right up to now, a year after my cafe (Asante Café) opened, and their support continues. Thank you everyone ❤️
Degree
Upon completion of the training, participants obtain an official certificate issued by the SOC and the Ministry of Employment and Social Security, accrediting the specific competencies acquired during the course.
