Course Details
Tuesdays and Thursdays from 6 pm to 9 pm
Virtual classroom / online
30
What you will learn
- Communicate assertively, integrating active and empathetic listening techniques.
- Identify barriers, interferences and response styles to deliver clear and coherent messages.
- Analyse your own emotions and those of others to manage conversations in tense or conflict situations.
- Adapt your communication style to improve professional relationships and day-to-day management.
Course Objectives
This course enables you to communicate confidently in professional environments by integrating assertiveness, active listening and emotional management as key tools. You will learn how to build clear messages, detect communication barriers and adapt to each interlocutor, even in challenging situations. The goal is to help you gain confidence, improve relationships with clients, teams and suppliers, and strengthen your communicative impact in any work context.
Content Plan
Module 1: Assertive and effective communication
You will learn to communicate clearly, identify barriers and apply active listening and empathy techniques. This module helps you build coherent messages, improve assertiveness and manage interactions more effectively.
Module 2: Psychology of the interlocutor
You will work on understanding the emotions and capabilities of each interlocutor in order to adapt your communication. It includes emotional management and empathetic communication techniques to strengthen personal and professional relationships.
Qualification
At the end of the training, participants obtain an official certificate issued by the Consortium for Continuing Training of Catalonia, which certifies the specific competencies acquired during the training.
Testimonials from our students
I had the opportunity to learn at this institute, and I can confidently say I appreciated everything: the respectful treatment from the teachers, the excellent organization by the management, and the very high standard of education.
Excellent teachers, tutors who understand you work and want to study… They adapt and listen. 100% recommended!!! Laura is great and excellent at her job!!!
An organization full of people who truly want to help and support you. They’ve supported me from the business plan phase right up to now, a year after my cafe (Asante Café) opened, and their support continues. Thank you everyone ❤️
