WhatsApp Business to Improve Customer Communication

Start Date
17/03/2026

End Date
26/03/2026

The WhatsApp Business course is designed for working professionals who want to enhance communication with customers and optimize marketing and customer service processes. In this course, you will learn to use WhatsApp Business as a professional tool, taking full advantage of its features and applying good practices ethically and in compliance with regulations.

Enroll now and improve your business communication efficiently and professionally.

  • Online format, with the instructor teaching from home.
  • 100% subsidized!

Register Now!

  • 100% subsidized!

Course Details

Schedule

Tuesdays and Thursdays from 6:00 p.m. to 9:00 p.m.

Location

Online

Teaching hours

12

Requirements

What you will learn

  • Identify WhatsApp Business functionalities and differentiate them from the personal version.
  • Configure automatic messages, labels, broadcast lists, and autoresponders.
  • Use WhatsApp Business as a marketing and customer service channel.
  • Ensure compliance with data protection and commercial communications regulations.

Course Objectives

This course teaches you to use WhatsApp Business as a professional tool to improve customer communication and optimize marketing and customer service processes efficiently and in compliance with regulations.

Content Plan

Functions and Tools

Learn the features of WhatsApp Business, the differences from regular WhatsApp, and key functions such as welcome messages, quick replies, labels, and broadcast lists.

Regulations and Best Practices

Learn to comply with data protection and commercial communications regulations, using the tool responsibly and ethically.

Strategy and Implementation

Discover how to integrate WhatsApp Business into your website, examples of commercial and customer service use, and how to leverage the channel to communicate effectively with clients.

Testimonials from our students

I had the opportunity to learn at this institute, and I can confidently say I appreciated everything: the respectful treatment from the teachers, the excellent organization by the management, and the very high standard of education.

Maria Eva Martin
Maria Eva Martin

Excellent teachers, tutors who understand you work and want to study… They adapt and listen. 100% recommended!!! Laura is great and excellent at her job!!!

Leonor Gutiérrez
Leonor Gutiérrez

An organization full of people who truly want to help and support you. They’ve supported me from the business plan phase right up to now, a year after my cafe (Asante Café) opened, and their support continues. Thank you everyone ❤️

Niki Mahona
Niki Mahona

Degree

Upon completion, participants receive an official certificate issued by the Consortium for Continuing Education of Catalonia, certifying the specific skills acquired during the training.