Course Details
Mondays and Wednesdays from 6:00 p.m. to 9:00 p.m
Virtual Classroom / Online |
30
What you will learn
- This course prepares you to serve English-speaking customers by resolving enquiries, complaints and claims efficiently and professionally. It will enable you to communicate clearly, apply basic English vocabulary and structures, and develop a positive attitude in customer service.
Course Objectives
Handle enquiries and requests from English-speaking customers clearly and effectively.
Manage complaints and claims while maintaining a neutral and professional tone.
Apply vocabulary, grammatical structures and sentence construction in English in real-life contexts.
Develop communication skills, a positive attitude and willingness to learn a different language.
Content Plan
Module 1: Customer service for English-speaking clients
You will learn how to manage enquiries and provide information to customers in English, acquiring vocabulary, basic structures and communication skills to deliver clear service with a positive attitude.
Module 2: Handling complaints and claims
Training focused on dealing with complaints and claims in English using a neutral register, expressing yourself correctly even in unexpected situations and improving effective communication with customers.
Testimonials from our students
I had the opportunity to learn at this institute, and I can confidently say I appreciated everything: the respectful treatment from the teachers, the excellent organization by the management, and the very high standard of education.
Excellent teachers, tutors who understand you work and want to study… They adapt and listen. 100% recommended!!! Laura is great and excellent at her job!!!
An organization full of people who truly want to help and support you. They’ve supported me from the business plan phase right up to now, a year after my cafe (Asante Café) opened, and their support continues. Thank you everyone ❤️
Degree
Upon completion of the training, participants will receive an official certificate issued by the Consortium for Continuing Education of Catalonia, certifying the specific skills acquired during the course.
